Payment & Returns

Our online ordering process is simple and intuitive. In most cases, you can complete your purchase in only a few clicks. However, if you need advice before ordering or have an issue with one of our products, please fill in our online enquiry form or contact us for further assistance.

 

Payment 

You must place orders for standard items displayed within our online shop via the website. All orders must be paid for in full when making your purchase. For your peace of mind, payment is via our secure checkout.

Alternatively, for non-standard items, we will provide you with a link to an online invoice (sent via email) or can issue you with a pro forma invoice to allow payment via BACS transfer.

 

Payment Methods

• Visa

• Visa Debit

• Visa Electron

• Mastercard

• Mastercard Debit

• BACS

Please note that we do not take American Express payments or accept cheques.

 

Need to Cancel the Order? 

If you need to cancel an order, you must inform us of this by emailing sales@wroughtirongatesdirect.co.uk

When acting as a consumer (not a business transaction), our cancellation policy is as follows:

• We will issue a full refund if the products have not been dispatched.

• If the products have been dispatched but not received the items, you should reject the delivery. We will offer a refund after the products have been returned to the manufacturer by the courier (minus the carriage charges).

When you need to cancel an order after delivery, you have 14 days from the date of delivery to notify us of your intention. After that, you will have 14 days from the date of cancellation to return the goods. You will no longer be able to cancel the order, nor can we accept returns once this timeframe has expired. Please keep in mind that we do not make collections and that the cost of returning any item is entirely your responsibility. The original delivery charge will not be refunded.

 

Need to Return an Item?

In the unlikely event that you need to return an item, you have 14 days from the date of delivery to notify us of your desire to return the products. After that you will have 14 days from the date of cancellation to return the goods. We will not accept any goods for return beyond this time.

Please keep in mind that standard item returned will only be accepted if they have not been installed or altered in any way.

 

Made to Measure Sizes & Non-Standard Orders

Due to the obvious bespoke nature of these orders, it is not possible to cancel a purchase after it has been paid.

 

Return Information

If you are eligible to send the goods back, we will provide you with the returns address. 

• Please do not send any goods back to us without receiving this information.

• If you need to return an order, we do not make collections via our courier. You must make your own arrangements to send the item back to the relevant manufacturer at your own expense.

• We accept no liability for any order you send back and will not be accountable for any damage that may occur in transit via 3rd party couriers.

• The goods will remain your property until we have signed for the return and inspected the returned items to ensure they are in a resalable condition.

• You must provide us with the tracking information of the return.